What Does a VoIP Engineer Do? How to Become a VoIP Engineer

What Does a VoIP Engineer Do? How to Become a VoIP Engineer

What does a VoIP engineer do?

Computer networks are essential components of almost all organizations. The administrators of networks and computer systems are responsible for the daily operation of these networks. Organize, install and support a company’s computer systems, including local area networks (LAN), wide area networks (WAN), network segments, intranets, and other data communication systems.

Duties :

VoIP technicians are responsible for a variety of network functions, from PBX configuration to monitoring implementation projects. The task of the VoIP Engineer Architect is to coordinate strategies, define, implement and maintain internal IP telephony voice communication architecture & its associated network connections and component hardware. The mandate of the VoIP engineer/architect is also to administer SLA for all IP telephony applications in the company.

The administrators of networks and computer systems usually perform the following actions:

  •         Determine the network and computer system requirements of an organization before setting up one
  •         Install network hardware and software, perform the necessary updates and repairs
  •         Ensure that the network and computer system are secure and that all orders are functioning properly
  •         optimize network or system performance
  •         Adding users to network
  •         assign security permissions on the network
  •         Instructions for the user on the correct handling of hardware and software.
  •         Interpret & solve problems when a user or an automated monitoring system informs you that there is one

Administrators manage the servers and desktop and mobile computers of an organization. They ensure that data and email storage networks are working correctly. They also ensure that employees’ workplaces work efficiently and remain connected to the central computer network. Some administrators manage telecommunications networks.

In some cases, administrators support network architects in designing and analyzing network models. They also participate in decisions about buying hardware or software in the future to update their company’s network. Sometimes administrators provide technical support to computer users and can oversee computer support specialists to solve user problems.

How to become a VoIP engineer

Most employers require a degree in computer science or information science from network and computer system administrators. Others only need proof.

Education :

Although some employers only require a post-secondary certificate, most require a bachelor’s degree in an area of ​​computer science or information science. Some programs focus on the computer network and system administration. However, as administrators work with computer equipment and equipment, a degree in computer or electrical engineering is generally acceptable. Programs in these areas include computer programming, networks, or system design classes typically.

As network technology changes, administrators need to keep up with the latest developments. Many of them attend information technology (IT) courses and conferences to be at the cutting edge of technology. Some companies require a master’s degree from an administrator.

Licenses, certifications, and registrations : Certification programs are typically offered directly by vendors or vendor-independent certification providers. Certification validates the knowledge and best practices administrators need for networking and computer systems. Businesses may require their network and computer system administrators to be certified for the product they use. Microsoft and Cisco offer some of the most common certifications.

Salary : The salaries of VoIP technicians are no less than those of other IT salespeople. According to Payscale, the VoIP technician’s salary ranges from $ 47,500 to $ 112,610 a year.

ShoreTel Qualifications :

  •         ShoreTel Certified UC System Installer (UCSI)
  •         ShoreTel Certified UC System Programmer (UCSP)
  •         ShoreTel Certified UC System Support Engineer (ShorTel UCSE)
  •         ShoreTel Certified Onsite SSO
  •         ShoreTel Certified Architect

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